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Purchase Order Guidelines |
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We prefer that our customers place orders on
our website or call us at 1-800-572-2194 to order.
When orders are placed this way, we are comfortable
that our customers know what to expect in regards
to lead-times, shipping charges and other pertinent
information. We also understand that certain institutions
only use purchase orders. It's never a problem
for us to reference your PO number on our orders.
You may enter that number in the notes field on
our website, or give it to the Customer Service
Specialist at our 800 number when placing your
order.
If you are unable to order online or by phone,
you may consider faxing your order to us. There
are strict guidelines that if not followed will
result in our inability to process your PO without
delay and further correspondence.
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You must not state Net 30 terms
on your PO unless you have been pre-approved
by us for those terms. If you would like to
apply for Net 30 credit terms, you may call
the 800-number and request a credit application.
Our Service Representative will handle your
request.
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No PO's with a "Shipping
Method" of FOB destination or Collect will
be accepted. The Ship Method on your order must
state "Prepay and Bill". You are responsible
for shipping charges. If you would like to know
your ship cost ahead of time you will need to
place your order on the web or by phone at our
800-number. Sorry, we do not provide copies
of Bill of Lading or shipping invoices.
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We cannot process orders with
missing information. The following is required:
Company Name, Contact First and Last Name, Billing
Address, Shipping Address (no PO Box or APO's
accepted for "Ship To" addresses),
Valid phone and fax numbers, Our product SKU
numbers, Qty., current price from our website,
and any pre-quoted shipping charge if applicable.
- We cannot be held responsible for faxed orders
not received on our end.
- We do not guarantee or confirm any predetermined
ship dates on faxed orders. If your order is time
sensitive, we highly recommend that you phone
in your order at our 800-number instead of faxing.
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If you have placed an order
on our website or phoned in your order at our
800-number, please do not send a faxed confirmation!
We cannot be responsible for the duplication
of orders.
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We do not participate in eVa,
ASI or other discount programs.
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